Products

 Breed Specific Products

 For the Dog Lover

 For Dogs

 For the Cat Lover

 For Cats

 Shipping & Ordering



Pawsitively Best Friends is dedicated to offering our valued customers products which are unique and of high quality. If you have any questions or concerns about a product offered, please feel free to contact online or by telephone during business hours at (978) 499-9999. Our staff of knowledgeable and friendly pet owners will be happy to assist you.

Placing Orders
Our secure, easy to use shopping cart will assist you in ordering on-line, by fax, mail, or phone. Our cart allows you to make all your selections and automatically totals your order including tax (where applicable) and shipping charges. After you have selected your purchases, simply choose your payment preference.

Payment Options
Credit Card Payments are accepted online, by telephone, fax or mail
  • Order with confidence via our secure on-line form and shopping cart payment system.
  • Order by telephone by calling (978) 499-9999. We will accept your order and credit card information when you call.
  • Order by fax: Use our shopping cart to select your purchases, complete the payment information, and fax your order to (978)499-9998
  • Order by mail: Use our shopping cart to select your purchases, complete the payment information, print your order and mail to:
Pawsitively Best Friends
16 State Street
Newburyport, MA 01950


Checks, Money Orders and Gift Certificates
Use our shopping cart to select your purchases, and calculate shipping charges. Please allow 10 days to process orders by personal check. Please make check or money order payable to Pawsitively Best Friends, then simply print a copy of your order and mail it with your payment to:
Pawsitively Best Friends
16 State Street
Newburyport, MA 01950

Shipping Information
We use the shipping method best suited to each order. Delivery charges are based on the total dollar amount per shipping address as listed on the order form. Items ordered at the same time may not always be shipped together. In-stock items are shipped immediately. Though we cannot stock all products at all times, most items ship within a brief period of time. Custom and personalized items will take longer. Please tell us if your order is needed right away. We will do our best to meet your time requirements, and we will let you know if we cannot.

Delivery Charges:
Delivery charges based on 1 address Continental U.S. standard ground shipment. For oversized items, additional shipping charges may apply. For Alaska, Hawaii, and International orders, please use the contact us for an exact quote. Please include a list of items and the shipping address.

$00.01-$25.00 $7.00
$25.01-$60.00 $10.00
$60.01-$125.00 $15.00
$125.01-$200.00 $20.00
$200.01 and up $25.00


Returns & Exchanges:
We are confident in the quality of our products, and hope you will be very happy with your purchases! However, if you are not completely satisfied with your order, please contact us within 30 days of receipt for return instructions. We are happy to exchange your purchase or refund your money. Returns must be returned in original condition with all original packaging. Returns are not accepted without prior arrangement. Shipping charges are non-refundable. Personalized & custom orders are not returnable or exchangeable.. If you receive any item that is damaged or broken, contact us immediately. Keep the original packing materials and box with the item, so that we can contact the shipping carrier. We will replace the item as soon as possible.
C.O.D.'s are not accepted. Please ship returns PREPAID and INSURED to:
Pawsitively Best Friends
16 State Street
Newburyport, MA 01950


Store Hours